EA confirms FIFA accounts were hijacked because of 'human error'



Electronic Arts has confirmed reports that a number of “high-profile” FIFA Ultimate Team accounts have been taken over by hackers, who were able to “exploit human error within our customer experience team” in order to bypass two-factor authentication.

The original takeover reports surfaced last week via Eurogamer, which noted that several top FUT traders had reported their accounts had been taken over and stripped of FIFA points and coins. According to the report, the attackers, using gamertags taken from FIFA leaderboards, were able to convince EA support staff that they were in fact the proper owners of the account. The reps then revealed the email addresses attached to the gamertag and reset the passwords on the accounts, enabling the attackers to log into the accounts and strip them.

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